1. Customer Support
For account issues, playback problems, subscription or billing questions, email us at support@thereelm.com. Please include the email address registered to your account so we can locate it quickly.
Last updated: September 2026
Contact Us
We are here to help.2. Billing & Refund Requests
If your question concerns a charge, renewal, or refund, include your account email, the date of the transaction, and the order or receipt ID if available. Refund eligibility is described in our Refund & Cancellation Policy.
3. Content & Business Inquiries
For content licensing, production partnerships, advertising, or other business inquiries, contact support@thereelm.com with the subject line "Business Inquiry" and a short description of your proposal.
4. Response Time
We aim to respond to all messages within 1–2 business days. During high-volume periods it may take a little longer; we appreciate your patience.
Questions? Contact us at support@thereelm.com